Return Policy - Arctic Heat Pumps
We want you to be 100% satisfied with your purchase, if you are not, ship it back to us in the original packaging condition and we will refund your purchase less a 10% restocking fee, provided the equipment is received in good condition. Refund offer valid for 30 days from receipt of product.
We feel that being honest is a much better policy to win your trust rather than trying to lure you with nearly impossible statements such as lifetime warranty. Nothing lasts forever! Our warranty policy is simple; we offer a 2 year warranty on all parts and a 5 year warranty on the compressor. With this warranty you will get NO hassle next business day replacement (if shipping service and inventory permits). However, as a valued customer you will get technical support through the lifetime ownership of your product. Our Heat Pump warranty cover failures that occur during normal operational conditions or manufactures defects. It does not cover failure due to inappropriate operation such as incorrect installation or physical damage.
When making a warranty claim we may require images to verify the claim.
We accept PayPal and Credit card (Visa or Mastercard). If you are ordering multiple units and part, please call us to see if we can save you shipping cost for multiple item orders.